PRIVACY POLICY
Linguaphone Group Limited, trading as Direct English ("We" and “Us”) are
committed to protecting and respecting your privacy.
This policy (together with our terms of use [INSERT LINK TO PLACEMENT TEST TERMS OF USE], and any other documents
referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be
processed by Us. Please read the following carefully to understand our views and practices regarding your personal
data and how We will treat it. By visiting www.placementtest.directenglishlive.com
(the “Placement Test”) you are accepting and consenting to the practices described in this
policy.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Linguaphone Group
Limited (a company registered in England and Wales with company registration number 05694539) of Liongate Enterprise Park,
80 Morden Road, Mitcham CR4 4PH.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give Us information about you by filling in forms, tests and/or
assessments on the Placement Test or by corresponding with Us by phone, e-mail or otherwise. This includes information
you provided when you registered to use the Placement Test, subscribe to and use our services (including any test answers
you submit), including any information you submit via our Social App or other interactive services accessed on or via the
Placement Test and when you report a problem with the Placement Test. The information you give Us will include your full
name, e-mail address and phone and mobile or cell phone number and may include your address. We will not take any payment
details from you.
- Information we collect about you. With regard to each of your visits to the Placement Test We may
automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your
login information (which may also include your name, e-mail address, phone number and address), browser type and version,
time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our
site (including date and time); your test and assessment results obtained from your use of our services and the services
provided by our third party providers of services; pages and information you viewed or searched for; page response times,
download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), and methods used to browse away from the page and any phone number used to call us.
- Information we receive from other sources. We may receive information about you if you use any of the
other Placement Tests We operate or the other services We provide. We are also working closely with third parties
(including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers, credit reference agencies) and may receive information about
you from them.
Cookies
The Placement Test uses cookies to distinguish you from other users of the Placement Test. This helps Us to provide you
with a good experience when you browse the Placement Test and also allows Us to improve the Placement Test. For detailed
information on the cookies We use and the purposes for which We use them see our Cookie policy [hyperlink].
Uses made of the information
We use information held about you in the following ways:
- Information you give to Us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and Us and to provide you with the
information, products and services that you request from Us;
- to notify you about changes to our services;
- to notify your particular school or educational body of your progress, take up and/or usage of our services and
systems;
- to notify any of our centres, which are operated by selected third party operators who are licensed by us, of any
interest in their services which you have indicated you may wish to pursue as a result of information submitted by you on
the Placement Test and/or as a result of any test or assessment taken by you on or via the Placement Test, the results of
which we will forward to such centres/operators. Where you complete any test or assessment via the Placement Test, we
will share the results of the same with the relevant centre/operator in your local area who would be able to provide you
with follow-up services and education so that they may contact you in relation to the same. We will transfer any data you
submit in relation to any test taken by you on or via the Placement Test to a third party site operated by one of our
contracting parties for storage and processing. If at any time you do not wish us to do any of the above, you should
contact us by sending us an e-mail to that effect to admin@directenglish.com;
- to ensure that content from the Placement Test is presented in the most effective manner for you and for your
computer.
We will also allow authorised users to access this information via our multi-tenanted user authentication system. Such
authorised users will consist of our authorised representatives, our licensees who operate education centres, your teachers
and supervisors and your school or relevant educational body, but shall not include your peers or anyone else without
responsibility for your education or its supervision (the “Authorised Users”.)
- Information we collect about you. We will use this information:
- to administer the Placement Test and for internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes;
- to improve the Placement Test to ensure that content is presented in the most effective manner for you and for your
computer;
- to allow you to participate in interactive features of our services, including but not limited to the Social App, when
you choose to do so;
- as part of our efforts to keep the Placement Test safe and secure;
- to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant
advertising to you;
- to allow access to the same for Authorised Users (as defined above [insert click-through link to the paragraph above
where the Authorised Users definition is located]]) to enable them to assist and supervise you .
- Information we receive from other sources. We may combine this information with information you give
to us and information We collect about you. We may use this information and the combined information for the purposes set
out above (depending on the types of information We receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will share your information with selected third parties including:
- Business partners, master licensees and sub-licensees (being third parties we expressly licence (and who they
sub-licence) to use our products and know-how to provide educational services to you relating to the teaching of
English), suppliers and sub-contractors for the performance of any contract We enter into with them or you. This will
include but is not limited to third party operators of our affiliated learning and educational centres and the school
and/or educational body of which you are a member and/or to which you are subject.
- Analytics and search engine providers that assist Us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
- In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the
prospective seller or buyer of such business or assets.
- If Linguaphone Group Limited or substantially all of its assets are acquired by a third party, in which case personal
data held by it about its clients or students will be one of the transferred assets.
- If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in
order to enforce or apply our terms of use [INSERT LINK TO PLACEMENT TEST'S TERMS OF USE] and other agreements; or to
protect the rights, property, or safety of Linguaphone Group Limited, our clients or students, or others. This includes
exchanging information with other companies and organisations for the purposes of fraud protection and credit risk
reduction.
Consent to Contact
By using the Placement Test you consent to Us and the above-referenced third parties contacting you for the above
purposes, by email, telephone or in writing and you confirm that you do not and will not consider any of the above as being
a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 or any
equivalent legislation or regulation. To the extent that you wish such contact to cease, you may request this at any time
by contacting us at admin@directenglish.com.
Where we store your personal data
The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area
("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of our suppliers. Such
staff may be engaged in, among other things, the fulfilment of your testing, education and assessment and the
provision of support and ancillary services. By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with
this privacy policy.
All information you provide to Us is stored on our secure servers. Where We have given you (or where you have chosen) a
password which enables you to access certain parts of the Placement Test, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to
protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at
your own risk. Once We have received your information, We will use strict procedures and security features to try to
prevent unauthorised access.
Links to other Placement Tests
The Placement Test may, from time to time, contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy
policies and that We do not accept any responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with
the Act by notifying us at admin@directenglish.com. Any access request may be
subject to a fee of £10 to meet our costs in providing you with details of the information We hold about you.
Changes to our privacy policy
Any changes We may make to our privacy policy in the future will be posted on this page and, where appropriate, notified
to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
admin@directenglish.com.